“It is not in novelty but in habit that we find the greatest pleasure”
(Raymond Radiguet)
PHILOSOPHY
We know the force of habits and for this reason, it is important for an elderly person or a person in difficulty who enters a structure to preserve his/her habits of life. For this reason it is fundamental to respect and keep alive the rhythms and customs of each guest in the Franciscan Houses. The facility encourages excursions, family and friends visits, socialization and awareness of the spaces that will be their new home. The attitude of welcoming and listening is also fundamental in respecting the individuality, privacy and dignity of each person, through qualified, attentive and continuous assistance.
Mission
- Achieve and maintain a family environment at all times;
- Supply a service that can be characterized as humanizing and qualified, for each person who enters into this condition with no distinction at all;
- Enhance the dignity of the person, to always give the possibility of free choice and participation, heat, effective and efficient service, and continuity in assistance.
Goals
- Ensure human and qualified assistance;
- Seek the best well-being of the guest and optimal levels of health;
- Enhance, preserve and restore the person’s residual capacity through personalised care and therapeutic-rehabilitation interventions;
- Provide training and refresher courses for staff to support motivation and professional preparation.
Reception process
After the first approach with the guests and their families, an initial interview is made, in which we provide general information on the structure, the service and the temporary availability of the places. The family and the guest are always encouraged to visit the structure before starting a possible stay, after which, if the guest shows interest, it will be arranged an appointment with the Director.
- HOSPITALITY -
Guests are invited to have their own personal linens and clothes with them. The guest and his/her loved ones will be welcomed by the work team on the day of entry and accompanied to the previously assigned room. The management taking into account several factors trying to accommodate the desire of the guest and any affinity with those who share a double room arranges the assignment. It is up to the operators on duty then the task of accommodation in the room. Treating the first moments that are so intense with emotion to ensure an atmosphere of relaxation and family serenity is fundamental. In the first few days, family members are invited to stay longer to help their loved one settle down. When the guest enters, the nurses will contact the patient’s general practitioner to help him/her complete the medical history and confirm the daily therapy.
- Placement -
After the entrance, the relatives obtain an interview with the structure’s doctor to collect information on the guest’s health and with the nursing staff to complete the global framework. Monitoring of the guest at the time of placement is continuous. Within the first month all the professional figures working i the structure will evaluate the guest in order to elaborate the Individualized Plan of Assistance, a program of custom interventions created individually for each guest. The family member can still contact the doctor of the structure, the nurses, the administration and the Welfare Activities Manager for any need or communication during the entire period of stay in the structure.
- Health -
Any health, medical or nursing treatment requires the informed consent of the patient. In case of death, heirs, family members, or the institution that has the legal obligation to do so shall bear the funeral expenses. The assets in the possession of the deceased guest, less any outstanding expenses or debts, will be handed over to the beneficiaries. The objects or furniture introduced into the house at the time of access will be returned upon discharge and/or death to the patient and/or his direct heirs.
Included Services
- Internal catering with varied and seasonal menus
- Change of linens according to a weekly program
- Personal care service
- Medical and nursing service
- Entertainment and recreational service
Services not included
- Laundry of personal clothing
- Supply of non-refundable drugs from the National Health Service, incontinence aids
- Hairdresser and podiatrist
- Transport to local hospitals for checks or visits